Refund policy

Right of withdrawal (EU/EEA consumers) If you are a consumer resident in the EU/EEA, you generally have the right to withdraw from this contract within 14 days without giving reasons.
Important — waiver for digital content: Because our products are digital content delivered immediately, the right of withdrawal expires once performance has begun, provided that:
    1. you have expressly consented to immediate delivery before download, and
    2. you have acknowledged that you thereby lose your right of withdrawal.
At checkout you confirm this consent. After your download begins, the statutory right of withdrawal no longer applies.
To exercise the right (before download begins): Contact us with a clear statement of your decision to withdraw: [FULL LEGAL NAME], [STREET AND NUMBER], [POSTAL CODE] [CITY], Austria — Email: [EMAIL ADDRESS]
Customers outside the EU/EEA (including the United States): The EU statutory withdrawal right does not apply. Your purchase is governed by these Terms and the goodwill policy below.
Goodwill satisfaction policy (all customers): We want you to find the guide useful. If a guide does not match its description or you experience a technical problem with the file, contact us at [EMAIL ADDRESS] within 14 days of purchase and we will help — including a replacement or, at our discretion, a refund. Because the content is downloadable and yours to keep, refunds outside of a described fault are granted at our discretion to prevent abuse.
Last updated: [DATE]